I think my library friends will get a kick out of this; a humorous look at tech support circa the Middle Ages.  I know this is just supposed to be funny, but it was pretty thought provoking for me.  Everything we take for granted was new once, and some users will always need a hand to get started.

This reminds me of my last full-time job at a public library before becoming a freelancer.  One of my favorite responsibilities was running the free computer classes for library patrons.  It was all very basic stuff; I’d start out teaching retirees how to use a mouse, and a few weeks later they’d be asking me to help them open emailed photos of their grandchildren.

Everybody starts somewhere; and all help is important.